In short. A good wellness equipment supplier sells you a working service, not just a console: written programmes, operator training, safe-use documentation, a consumables and service position agreed in writing, and a commercial model built around your rooms. The 20 questions below separate the suppliers who provide that from the ones who ship a box.
Spa, studio and gym owners usually compare suppliers on the device and the price. Both matter, but neither decides whether a platform keeps earning after the first few months. What decides it is everything around the console. Use these questions with every supplier you speak to, and ask for the answers in writing.
The platform
- What does the platform physically do, and which parameters can the operator set?
- How long is a session, and is that set on the console or improvised?
- Is session state visible to the operator throughout, or are the controls locked presets?
- What are the electrical requirements, dimensions and weight for my territory?
Documentation and suitability
- Is a full safe-use list supplied, covering who should not use the platform?
- Which documentation ships for my territory, and will you confirm local requirements in writing before installation?
- Are specifications confirmed in writing for the exact configuration I am buying?
Training and programmes
- What training is included at installation, and who delivers it?
- What happens when my staff change? Is refresher material included?
- Do you supply written session programmes, so two operators deliver the same session the same way?
- Do you supply launch material for my menu, consultations and channels?
Running costs and service
- Which consumables does the platform use, who supplies them and at what cost per session?
- Is the consumables position agreed in writing before installation, including compatibility?
- What is the service route if something fails, and who do I call?
- How are spare parts supplied, and how long does a repair usually take?
The commercial model
- Will you model session pricing and utilisation against my actual rooms, staffing and opening hours?
- Can I start with one platform and add others later, rather than buying a bundle?
- Will you review performance with me after the first cycle of clients?
Claims and conduct
- What may I say about the platform to clients, and what must I never say?
- Do you publish any figure you cannot evidence? A supplier that promises outcomes, percentages or timelines is asking you to carry that risk.
Red flags
- No written safe-use list, or one that arrives only after purchase.
- Consumables described as “available” with no price or compatibility in writing.
- Training that ends on installation day.
- Marketing that promises outcomes, percentages or timelines to your clients.
- Pressure to buy several platforms at once before the first one has earned its place.
If you are still deciding what to buy, start with our wellness center equipment list or our guide to longevity equipment for studios and gyms.
Supplier questions.
Beyond the equipment itself: written session programmes, operator training at installation with refresher material, a full safe-use list, a defined service route, a consumables position agreed in writing, a commercial model built around your rooms and staffing, and launch material for your menu.
Ask every supplier the same questions in writing: what the platform physically does, what documentation ships for your territory, what training and programmes are included, what consumables and service cost, and whether they will model the commercial case against your own rooms. Compare total running cost, not only the purchase price.
Because staff turnover is the most common reason a platform quietly stops performing. A supplier that trains your team at installation and supplies refresher material when staff change keeps sessions consistent between operators, which is what keeps clients booking.
Usually not. Start with the platform that matches demand you already have, prove it in your own appointment book, and add the next one later. A good supplier designs its portfolio to be sequenced and will not push a bundle before the first platform has earned its place.
Ask us all twenty.
Send the questions with your enquiry. We will answer them in writing for the platform you are considering.
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